Return Policy & Patient Care Guarantee
At Astra Abortion Clinic, patient safety, medical efficacy, and customer satisfaction are our top clinical priorities. Because our products consist of regulated pharmaceutical medications (Schedule 4 prescription health medicines), South African pharmacy and health regulations impose specific legal standards regarding medication handling and returns.
Prescription Pharmaceutical Return Regulations
Under the South African Medicines and Related Substances Act and Good Pharmacy Practice guidelines, medications that have left the dispensing pharmacy and courier custody cannot be returned to stock or resold. This regulation is strictly enforced for your safety, guaranteeing that every medicine delivered to every patient is factory-sealed, unadulterated, and stored under strict temperature controls.
Our Reshipment & Delivery Guarantee
We stand firmly behind the delivery of your care package. If your shipment encounters any issue during transit:
- Transit Damage: If your package arrives with outer damage or broken blister seals, notify us immediately with a photograph, and an immediate replacement kit will be dispatched express at zero extra charge.
- Courier Loss or Delay: If a courier parcel is lost or stalled beyond standard transit windows, we will immediately reroute or re-dispatch a new parcel to ensure your care timeline is not compromised.
- Consultation Cancellation: If you cancel your request prior to parcel dispatch, your consultation payment will be credited or refunded promptly upon request.